Horizon Care Services, Inc. Serving the Greater South Florida Area

Facts & Questions

Will I have the same Aide with me every day?
We try to maintain the same Caregiver with each client for continuity of care, even when the assigned caregiver takes a day off we will try to schedule the same replacement.

How do you assess the reliability of your Aides?
Each caregiver must have at least 2 years prior experience before they can apply for work with us. They then go through an extensive certification process of 3 to 4 hours to insure competency and quality. Their backgrounds are then thoroughly researched with their previous employer and then with the State.

Will I have to explain the type of help I need to my Aide?
All of our Caregivers are given a full report on their assigned client prior to the arrival at the home.

If I need to speak to someone after office hours what do I do?
We offer a 24/7 call service should there ever be questions or concerns. If the phone is not directly answered please leave a message and you will be called within 15 minutes.

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