- We try to maintain the same Care Giver with each client for continuity of care, even when the assigned caregiver takes a day off.
- Each caregiver goes through an orientation process or 2-4 hours to insure competency and quality.
- All of our Home Health Aides are given a full report on their assigned client prior to the arrival at the home.
- We offer a 24/7 call service should there ever be and questions or concerns. If a message is left, it will be returned within 15 minutes.
- Satisfaction surveys are sent out after 30 days of beginning service. This is to acquire the clients opinion regarding the care received and to better our services in any way.
- Satisfaction surveys are sent out after 30 days of beginning service. This is to acquire the clients opinion regarding the care received and to better our services in any way.
- All of our caregivers are trained in Alzheimer’s care.
- Our Home Health Aides are required to report to the office immediately should there be any changes in the clients physical or mental status. They are prepared in the course of action in the event of any emergency.
- Our office staff works hard to match caregiver/client personalities and case required skills in order to furnish the best care possible.
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- All of our aides are screened for any criminal background and all references are checked before being placed on a case.
- Our “No Show” policy includes fining any aide that does not show up to a case up to $50, is then terminated and reported to the state. The safety and quality care of our clients is of the utmost importance to our company.
- AHCA no longer requires Home Health Agencies to provide Liability Insurance for its workers, but we insure our company as well as each of our caregivers with liability insurance.
- We accept all Long Term Care Insurance.
Contact Horizon Care Services today to meet your home health care needs.
